Privacy Policy for Jonesroadn

Jonesroadn (“we,” “us,” or “our”) is dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website (the “Site”), purchase our clean beauty products (including Uber-black mascara, peppermint lip gloss, and other Clean no-makeup makeup items, collectively the “Products”), or interact with our services (collectively, the “Services”). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We gather information about you to deliver and enhance our Services, process your orders, and maintain effective communication. The information we collect is categorized into personal information (data that identifies you) and non-personal information (data that does not identify you).

1.1 Personal Information

We may collect personal information directly from you when you engage with our Services, such as:

Contact Details: Full name, email address (e.g., the address used for order confirmations or inquiries), shipping address, billing address, and phone number (if provided during checkout or communication).
Payment Information: Credit card details, debit card information, or other payment method data. Note: We do not store complete payment card information—this data is securely processed by our third-party payment service providers, who adhere to industry standards like PCI DSS to ensure protection.
Order-Related Data: Order history, details of Products purchased (e.g., order number, item list, total amount paid in USD), and preferences related to order fulfillment (e.g., delivery instructions).
Account Information: If you create an account on our Site, we collect your username, encrypted password, and any saved preferences (e.g., stored shipping addresses, favorite Products).
Communication Records: Details of your interactions with us (e.g., emails, messages, or phone calls) and your preferences for receiving marketing or promotional content (e.g., opt-in/opt-out status for newsletters).

1.2 Non-Personal Information

We may automatically collect non-personal information when you use our Site, including:

Device and Usage Data: IP address, browser type and version, operating system, device model, screen resolution, and details about your navigation on the Site (e.g., pages visited, time spent on each page, links clicked, and referral sources).
Cookie Data: We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixels) to improve your experience on the Site. Cookies help us remember your preferences (e.g., language settings), analyze Site traffic patterns, and personalize content. You can manage cookie settings through your browser, but disabling certain cookies may limit the functionality of the Site (e.g., preventing access to saved account details).
Aggregated Data: Anonymous, aggregated information about user behavior (e.g., “30% of users purchased our peppermint lip gloss”)—this data cannot be linked to any individual user and is used for statistical analysis.

2. How We Use Your Information

We use your information for legitimate business purposes, aligned with providing you with high-quality Services and Products:

Process and Fulfill Orders: Verify your identity, process payment transactions, ship Products to your specified address, and send order confirmations, shipping updates, or delivery notifications.
Manage User Accounts: If you have an account, we use your information to maintain account functionality (e.g., accessing order history, updating saved addresses), notify you of account activity, and ensure account security.
Communicate With You: Respond to your inquiries, requests, or complaints via email, phone, or other channels; send important service-related updates (e.g., changes to shipping policies, product availability); and share information about our Products, promotions, or events—only if you have opted in to receive marketing communications.
Enhance Our Services: Analyze user behavior and feedback to improve the Site (e.g., optimizing navigation, fixing technical issues), develop new Products that align with user needs, and tailor content to match user preferences (e.g., recommending Products based on past purchases).
Protect Our Business and Users: Detect and prevent fraudulent activities (e.g., unauthorized payment attempts), safeguard against data breaches or unauthorized access, comply with legal obligations (e.g., tax or customs requirements), and enforce our Terms of Purchase or other policies.
Comply With Laws and Regulations: Use and disclose information as required by applicable laws, court orders, or government requests (e.g., responding to a subpoena or regulatory inquiry).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following parties only as necessary to operate our business or comply with legal requirements:

Third-Party Service Providers: Vendors that assist us in delivering our Services, such as:
Payment processors (e.g., Stripe, PayPal) to securely handle payment transactions.
Shipping and logistics partners (e.g., UPS, DHL) to deliver Products to your address.
IT service providers (e.g., web hosting companies, data storage providers, cybersecurity firms) to maintain the Site’s functionality and protect your data.
Marketing platforms (e.g., email service providers) to send promotional content—only if you have opted in to receive such communications.

These providers are contractually obligated to protect your information and use it solely to perform the services we request.

Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or government agency, or to protect our rights, property, or the safety of our users or the general public.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred to the new owner or operator of the business. The new owner will be bound by this Privacy Policy or a similar policy to ensure the continued protection of your information.
With Your Consent: We may share your information with third parties if you explicitly give your consent (e.g., sharing your shipping address with a partner for a co-branded promotion).

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (e.g., payment information, account passwords) using industry-standard protocols (e.g., SSL/TLS for data transmitted over the internet).
Secure storage of data on servers with restricted access, protected by firewalls, access control systems, and regular security updates.
Regular security audits and vulnerability assessments to identify and address potential risks to our systems.
Training for our employees on data protection practices, confidentiality obligations, and procedures for handling personal information.

While we take extensive steps to protect your information, no security measure is completely foolproof. We cannot guarantee absolute security of your data, and you acknowledge that there is a risk of unauthorized access to your information when using our Services.

5. Your Rights Regarding Your Information

Depending on your location (e.g., if you reside in the European Economic Area, California, or other regions with robust privacy laws), you may have the following rights regarding your personal information:

Access Right: Request a copy of the personal information we hold about you, including details of how it is used and shared.
Correction Right: Ask us to correct or update inaccurate, incomplete, or outdated personal information.
Deletion Right: Request the deletion of your personal information, subject to legal or business obligations (e.g., retaining order records for tax purposes).
Opt-Out Right: Opt out of receiving marketing or promotional communications from us. You can exercise this right by clicking the “unsubscribe” link in our marketing emails or contacting us directly.
Data Portability Right: Request that we transfer your personal information to another organization in a structured, machine-readable format (where technically feasible).
Restriction Right: Ask us to restrict the use of your personal information (e.g., while we investigate a complaint about data accuracy).

To exercise any of these rights, please contact our customer service team at [email protected] with your full name, contact information, and a clear description of your request. We will respond to your request within a reasonable timeframe, as required by applicable law.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

We keep order information (e.g., name, shipping address, order details) for at least the period mandated by tax or customs laws (typically 7 years).
If you have an account, we retain your account information until you request its deletion or your account becomes inactive for an extended period. We will notify you before deleting an inactive account.
Marketing preferences are retained until you opt out of receiving promotional communications.

After the retention period expires, we will securely delete or anonymize your personal information so that it no longer identifies you.

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us at [email protected].

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, partner sites, or product review pages). This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices, content, or security. We recommend that you review the privacy policies of any third-party sites you visit before providing them with personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will post the revised Privacy Policy on this page with an updated “Last Revised” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our Services after the revised Privacy Policy takes effect constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiry as soon as possible to address your needs.