Shipping Policy – Jonesroadn

At Jonesroadn, we’re committed to getting your clean beauty essentials—from our Uber-black mascara to our peppermint lip gloss—delivered to you quickly and seamlessly, no matter where you are. This Shipping Policy outlines our global shipping coverage, order processing timelines, delivery estimates, and key details to keep you informed about your package every step of the way.

1. Global Free Shipping

We’re proud to offer complimentary standard shipping on all orders worldwide—with no minimum purchase requirement. Whether you’re ordering a single tube of lip gloss or a full set of our sulfate-, paraben-, and phthalate-free products, you won’t pay any additional shipping fees, regardless of your delivery address (domestic or international).

2. Order Processing Time

Before your order ships, we take time to verify, pack, and prepare your products to ensure they arrive in perfect condition. Here’s what to expect:

Standard Processing: Most orders are processed and ready for shipping within 1–3 business days of order confirmation. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas Day, Thanksgiving Day, New Year’s Day).
Processing Delays: During peak periods—such as sales events (e.g., Black Friday, Cyber Monday), holiday shopping seasons, or high-demand product launches—processing times may be extended by 1–2 business days. If your order is affected by a delay, we’ll notify you via email with an updated shipping estimate.
Order Verification: In rare cases, we may need to confirm your order details (e.g., shipping address, payment information) to prevent fraud or ensure delivery accuracy. We’ll reach out to you via the email associated with your order if additional verification is needed.

3. Delivery Timelines

Once your order leaves our warehouse, delivery times follow a consistent global framework, though slight variations may occur based on your location:

Standard Delivery Estimate: After shipment, delivery typically takes 6–12 business days to all destinations worldwide. This timeline includes transit time with our trusted shipping carriers and, for international orders, any necessary customs processing (handled by local authorities).
Factors Affecting Delivery: While we work with reliable carriers to meet these estimates, delivery may be delayed by circumstances outside our control, including:
Customs clearance delays (common for international orders—processing times vary by country and are determined by local customs agencies).
Severe weather conditions, natural disasters, or public health emergencies.
Carrier operational issues (e.g., high package volumes, limited delivery routes).

We’ll notify you via email if we become aware of significant delays affecting your order.

No Expedited Shipping: At this time, we only offer standard global shipping. We do not provide expedited or express shipping options, as our standard service is designed to balance speed and free coverage for all customers.

4. Shipping Confirmation & Tracking

Shipping Confirmation Email: Once your order ships, we’ll send a confirmation email to the address you provided during checkout. This email includes:
A unique tracking number (provided by our shipping carrier).
A direct link to the carrier’s tracking page, where you can monitor your package’s journey (e.g., departure from our warehouse, arrival at local sorting facilities, out for delivery).
Tracking Updates: Note that tracking information may take 24–48 hours to appear in the carrier’s system after your shipping confirmation is sent. This is because carriers need time to scan and process the package before updating their tracking tools. If tracking isn’t updating after 48 hours, contact our customer service team for assistance.
International Tracking Limitations: For orders shipping to countries outside the United States, tracking may only be available until the package reaches your country’s customs office. Once customs clears the package, local postal services may take over delivery, and tracking updates may become limited (depending on the local carrier’s capabilities).

5. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please follow these guidelines when entering your shipping address:

Accuracy: Provide a complete, error-free address—including your full name, street name and house/apartment number, city, postal/zip code, country, and phone number (optional but recommended for carrier communication). Missing or incorrect details (e.g., wrong apartment number, misspelled city) are the most common causes of delivery delays or lost packages.
PO Boxes: We can ship to PO boxes in most countries, but delivery times may be extended by 1–2 business days (due to carrier restrictions on PO box deliveries). If your country does not allow shipping to PO boxes, we’ll notify you via email to request a physical address.
Address Changes: Once an order is processed and shipped, we cannot modify the shipping address. If you realize you entered the wrong address after placing your order, contact us immediately—we can only update the address if the order has not yet left our warehouse (typically within 1–3 business days of placement).

6. Missing or Undelivered Packages

If you believe your package is missing or undelivered, follow these steps:

Check Tracking First: Use the tracking link in your shipping confirmation email to review the latest status. Carriers often mark packages as “delivered” 1–2 days before actual delivery, or may leave the package with a neighbor, building manager, or secure location (e.g., parcel locker).
Contact Us: If tracking shows the package as “delivered” but you haven’t received it, or if it’s been more than 12 business days since shipment with no delivery update, email our customer service team at [email protected] with:

Your order number.
Your full shipping address.
A screenshot of the tracking page (if possible).

We’ll work with our shipping partners to investigate the issue. If the package is confirmed lost, we’ll either reship your order at no cost to you or process a full refund—whichever you prefer.

7. Customs, Duties, and Taxes (International Orders)

Responsibility for Fees: Jonesroadn’s free shipping covers only the cost of transit. For international orders, your package may be subject to customs duties, import taxes, or fees imposed by your country’s government. These fees are not included in your order total and are the sole responsibility of the customer.
Customs Documentation: We will complete all required customs forms for your order, including a description of the products (e.g., “clean beauty products”) and their declared value (equal to your order total in USD). Customs authorities use this information to calculate applicable fees.
Fee Inquiries: For details on customs fees or import regulations in your country, contact your local customs office—they can provide specific rates and guidance.

8. Questions About Shipping

If you have questions about your order’s shipping status, delivery timeline, or our shipping policy, contact our customer service team at [email protected]. We aim to respond to shipping-related inquiries within 24–48 business hours and will help resolve any issues promptly.

Jonesroadn reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. Your continued use of our website and services after the changes take effect constitutes your acceptance of the revised policy.